Manager of Implementation: Children's Hope Alliance, Charlotte, NC

Children's Hope Alliance is looking for a Manager of Implementation to be a part of our professional team who help provide Hope, Health, and Healing for hurting children and families for generations.

The Manager of Implementation is responsible for effecting the application of the Teaching Family Model and critical initiatives as requested in agency programs.  The Manager is accountable for implementing integrated systems in programs to ensure best practice and continuous quality improvement.  As a key member of the Implementation Team establishing sustainable Professional Development Pathways across the agency including curriculum development, methodology to implement new initiatives across the agency, and working with the Management Team and Executive Leadership Team to support and move the agency strategic vision forward. 

Principal Duties and Responsibilities

·        Responsible for developing and overseeing pre-service and in-service training for identified programs.

·        Serve as a project manager for Teaching Family Model implementation plans. 

·        Under the direction of the Implementation Director, design project plans for critical implementation initiatives. 

·        Meet Department strategic growth goals and implementation of KPI.  Set and achieve measurable objectives. Lead and participate in a data-driven agency culture.

·        Achieves operational objectives by contributing information and recommendations to strategic plans; preparing and completing action plans; implementing service delivery schedules, production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.

·        Serve as a key member of selection committees for recruitment of new staff. 

·        Creation of operating manuals, written protocols, and policy & procedure for best practice standards.

·        Enhances department and organization reputation by accepting ownership for accomplishing key performance indicators and exploring opportunities to add value to job accomplishments.

·        Participate in marketing and promotional strategies for increasing agency exposure and celebrating organizational impact on children and families in NC.

·        Serve as a liaison to the Teaching-Family Association for the agency.

·        Demonstrates the ability to establish rapport, openness and trust, facilitating effective interactions with staff and clients.

·        Ability to maintain a flexible schedule to respond pleasantly and appropriately to client, staff, and agency needs.

·        Assist in monitoring operations to identify, develop, and refine broad-based strategies to improve the overall operational effectiveness and efficiency of implementation plans.

Qualifications

·        Masters Degree from accredited college or university in Psychology, social work, or related field is preferred or commensurate experience and expertise.   Bachelors Degree required. 

·        5+ yrs. of Teaching-Family Model experience and/or supervisory experience in a human service setting required. 

·        Qualified Professional (QP) child specific certification is required

·        Experience implementing and developing programs in the Teaching-Family Model with a track record of successful accreditation of programs. 

This position can be found on the Children’s Hope Alliance website at            

http://www.ChildrensHopeAlliance.org